Refund Policy

At Pahadi Collections, we strive to ensure that our customers are completely satisfied with their purchases. However, we understand that there may be occasions where you need to request a refund. Please read our refund policy carefully to understand the process and conditions for requesting a refund.

1. Refund Eligibility:
We offer refunds in the following situations:
• If the product you receive is damaged, defective, or incorrect.
• If the product is not as described or does not meet the specifications mentioned on our website.


2. Non-Refundable Items:
•Customized or personalized products.
• Products that have been used or are no longer in their original condition.
• Any items purchased during sales or promotional periods (unless otherwise stated).


3. Requesting a Refund:
To request a refund, please contact our customer service team at info@pahadicollections.com within 7 days of receiving your order. Include the following information in your refund request:
• Customized or personalized products.
• Products that have been used or are no longer in their original condition.
• Any items purchased during sales or promotional periods (unless otherwise stated).
Once we receive your request, we will review it and confirm whether you are eligible for a refund. If eligible, we will guide you through the process of returning the product.

4. Refund Process:
• After your refund request is approved, you will need to return the product to us in its original, unused condition, including all packaging.
• The return shipping cost is the responsibility of the customer, unless the product was damaged or incorrect.
• Once we receive the returned product, we will process the refund to the original payment method within 7-10 business days.
• Please note that shipping fees are non-refundable, and the refund amount will exclude any shipping costs incurred during the original purchase.

5. Partial Refunds:
In some cases, a partial refund may be issued if the returned product is used or damaged but still eligible for a refund. The amount will be based on the condition of the returned product.

6. Refund Disputes:
If you are not satisfied with the resolution of your refund request, please contact our customer service team for further assistance. We are committed to resolving any issues and ensuring customer satisfaction.

7. Modifications to Refund Policy:
Pahadi Collections reserves the right to modify or update this refund policy at any time. Any changes will be posted on this page, and the revised version will be effective immediately upon publication.

Contact Information:
For any inquiries or concerns about shipping, please contact us at:
•Email: pahadicollections124@gmail.com

Our Address:
Pahadi Collections,
Taranjubari, New Chamta, Khaprail,
Matigara, WB 734009,
India